Annexes

Annex 1: About this report

Reporting and auditing process

The selection of the reported indicators is based on the GRI guidelines, meetings with our stakeholders, the impact of DELA and the resulting materiality matrix. Data included in this report is based wherever possible on measurements and calculations (such as NPS). Other data is derived from central systems (including personnel data) or based on input from third parties (such as paper and waste). Whenever there are changes to the definitions, measuring methods or inherent limitations in the data, or when extrapolation or estimates are used, this will be indicated in the report.

Some of the included indicators (financial indicators, absence through illness, NPS, BIO scope, paper consumption) are part of the regular planning and control cycle. This means that the data is reported via monthly reports. Our financial department looks at changes in the data compared to previous reports and at the plausibility of the reported information, requesting supporting evidence where necessary. Other indicators (energy, CO2 emissions) are reported annually for the purpose of the annual report. The underlying data for these indicators is collected and checked by the CSR project leader.

The accountant must explicitly report on material deviations in the Statement from the Executive Board based on knowledge obtained from auditing the financial statement. The accountant was not tasked to grant assurance on non-financial information, although we do aim to start doing so in the future. 

Framework and scope

The framework of the report was determined based on the materiality assessment of 2016, with which we report on material issues. The framework has not changed since the previous reporting period. The report involves book year 2018, which runs from 1 January 2018 to 31 December 2018. The CSR information is related to activities of DELA in the Netherlands, excluding the acquisitions Algemeen Belang Uitvaartverzorging and Begraafbeheer BV. Myosotis Uitvaartverzorging was included in the CO2 footprint of the previous reporting periods. In principle, we do not report on sub-contractors and/or suppliers, unless indicated otherwise.

Locations of non-financial information

Non-financial information in this annual report can be found in the following sections:

Locations of non-financial information

Non-financial information in this annual report can be found in the following sections:

Locations of non-financial information
Item Chapter        
Customer satisfaction Our members        
Environmental issues Our environment        
Social issues Our environment        
  Our people        
Personnel issues Our people        
Social investment policy Our environment        
Respecting human rights Our environment        
Combatting corruption and bribery Our environment        

Annex 2: Memberships and codes of conduct

Coöperatie DELA is a member of and operates in accordance with the agreed codes of conduct of the following organisations:

  • Verbond van Verzekeraars -> Code of conduct for insurers
  • BGNU -> Trade association for certified Dutch funeral companies
  • IVBN -> Association of institutional investors in real estate
  • DDMA -> Data Driven Marketing Association

The certifications/quality marks DELA has acquired are:

  • Keurmerk Uitvaartzorg (certification for funeral services)
  • Keurmerk klantgericht verzekeren (quality mark for customer-oriented insurance)
  • Privacy waarborg (privacy guarantee)

Annex 3: GRI Table

GRI Table

GRI Table
GRI Standard / disclosure location
   
Organisation  
102-1 Name of the organisation Statement from the Executive Board, Our environment
102-2 Main brands, products and services In brief, Profile
102-3 Location of headquarters Eindhoven
102-4 Locations van crematoriums and funeral homes https://www.dela.nl/service-en-contact/contact-met-ons-opnemen/vestiging-zoeken
102-5 Ownership structure and legal form Consolidated financial statement, Notes on the consolidated balance sheet and profit and loss account
102-6 Markets served In brief, Profile & Key figures
102-7 Scale of the reporting organisation In brief, Key figures
102-8 Information on employees Statement from the Executive Board, Our people
102-9 Description of the organisation’s supply chain In brief, Stronger together
102-10 Significant changes to the organisation and the supply chain Consolidated financial statement, Notes on the consolidated balance sheet and profit and loss account
102-11 Externally developed economic, environmental and social charters, principles applied by the organisation Annex: Memberships and codes of conduct
  https://www.dela.nl/verzekeringen/keurmerken
102-12 Initiatives to compensate the environmental consequences of products and services and the scope of this compensation Statement from the Executive Board, Our environment
102-13 Memberships of associations (including trade associations) and national and international interest groups Annex: Memberships and codes of conduct
  https://www.dela.nl/verzekeringen/keurmerken
Strategy  
102-14 Statement from the highest decision-maker of the organisation In brief, Foreword.
  In brief, Vision and strategy.
Ethics and integrity  
102-16 Description of values, principles, standards and norms of behaviour, such as codes of conduct, as applied by the organisation Statement from the Executive Board, Our people
  Annex: Memberships and codes of conduct
Governance  
102-18 Governance structure of the organisation Governance & risk management, Corporate governance
   
Stakeholder engagement  
102-40 List of involved stakeholder groups Annex: About this report
102-41 Percentage of employees subject to the collective labour agreement Not reported
102-42 Principles for the inventory and selection of stakeholders Not reported
102-43 Approach to stakeholder engagement Annex: About this report
102-44 Key topics and issues based on stakeholder meetings Annex: About this report
   
Reporting profile  
102-45 Overview of all companies included in the consolidated financial statements and not included in this report Annex: About this report
102-46 Process for defining the content and specific framework of the report and the applied principles Annex: About this report
  Annex: GRI Table
102-47 Material topics determined during the process to define the contents of the report Annex: About this report Annex: About this report
102-48 Consequences of possible restatement of information provided in previous reports and reasons for these restatements Consolidated financial statement, Notes on the consolidated balance sheet and profit and loss account
102-49 Significant changes compared to the previous reporting periods regarding scope and framework Consolidated financial statement, Notes on the consolidated balance sheet and profit and loss account
102-50 Reporting period 2018
102-51 Date of the most recent report 04/17/2019
102-52 Reporting cycle Annual
102-53 Contact information for questions related to the report Colophon
102-54 GR applicability level Core